Shipping policy

We ship worldwide using trusted international carriers. All orders are packed with great care to ensure safe delivery. Please review the details below before placing your order.

1. Products Available in Shopping Cart

Category	Details
Air Shipping	Shipped by UPS, DHL, FedEx, or Japan Post Tracking numbers provided for all shipments Carefully packed to prevent damage If the item arrives damaged, please contact us with photos

2. Large Stone Products (B2B Only)

Category	Details
Sea Freight	Available exclusively to B2B buyers (landscaping or construction companies) Shipped by sea freight only Buyers must have appropriate heavy equipment (truck, crane, or forklift) Please contact us before placing an order

3. Customs, Duties and Import Taxes

Buyers are responsible for any customs duties, VAT, import taxes, or handling fees charged by their country. These fees are not included in product prices or shipping costs.

4. Shipping Delays

Delivery times are estimates and may vary depending on the carrier, customs processing, weather, or other circumstances outside our control. We are not responsible for delays once the package has been handed over to the carrier.

5. Special Delivery Requests

If you have specific delivery needs or require additional arrangements, please contact us through our Contact page.