Shipping Policy
International sales only:
Japanstones.shop ships to supported international destinations only. We do not accept orders for delivery within Japan.
Japanstones.shop ships to supported international destinations only. We do not accept orders for delivery within Japan.
| Category | Details |
|---|---|
|
Air Shipping (Cart-Eligible Items) |
Carriers:
Cart-eligible items are shipped by air using UPS, DHL, FedEx,
Japan Post, or another suitable carrier, depending on the destination,
product, and service availability.
Tracking:
Tracking information is provided for air shipments.
Packaging:
Items are carefully packed using protective cushioning and sturdy
cardboard packaging appropriate for international transport.
Damage on arrival:
If your shipment arrives damaged, please contact us promptly with
photographs of the item and packaging and follow the instructions in our
Refund Policy
.
|
|
B2C Shipping Countries (Consumer Orders) |
Regular B2C consumer shipping is currently available to the countries below:
North America:
United States, Canada.
Europe:
Germany, United Kingdom, Ireland, Switzerland, Netherlands.
Asia-Pacific:
Singapore, Malaysia, Australia, New Zealand.
Dispatch:
In-stock items are typically dispatched within 1–2 business days.
Estimated delivery:
Delivery is usually estimated at 3–14 business days depending on the
destination, shipping service, and customs clearance.
Delivery estimates are not guaranteed and may be affected by customs,
carrier delays, weather, inspections, or other circumstances outside
our reasonable control.
Shipping charges:
Shipping charges vary by destination, product size, weight, and shipping method.
The applicable shipping charge, when available, is shown at checkout.
If no shipping rate is displayed, please contact us before ordering.
Important — Street address required:
We do not ship to P.O. Boxes (Post Office Boxes) or APO/FPO addresses. Please provide a complete physical street address that can accept tracked carrier delivery. If your country is not listed, please contact us before ordering. |
|
Shipping Destinations and Import Costs |
Import charges:
Customs duties, import taxes, customs clearance fees, brokerage fees,
carrier handling fees, and other destination-country charges may apply.
These charges are the buyer’s responsibility unless expressly stated
otherwise at checkout.
European destinations:
For information concerning sales and regulatory requirements in Europe,
please see our
Europe Compliance
page.
B2B shipments:
B2B orders may require additional packaging, handling, pallet,
customs-documentation, or destination-delivery arrangements.
These conditions are confirmed individually before shipment.
|
|
Large Stone Products (B2B Only / Not Cart-Eligible) |
Customer type:
Large and non-cart-eligible stone products are intended for B2B customers,
including landscape contractors, construction companies, importers,
distributors, and other professional buyers.
Shipping method:
Large or heavy stone products are generally shipped by sea freight
using palletized or other suitable export packaging.
Lead time:
Sea freight may take approximately 3–6 months depending on the destination,
shipping route, customs clearance, and logistics arrangements.
Unloading:
Buyers must arrange suitable unloading equipment, such as a forklift,
crane, or other appropriate lifting equipment.
Quotation required:
Shipping terms, packaging, freight charges, and delivery conditions
are confirmed individually before an order is accepted.
Please visit our
B2B page
to request a quotation.
|
For questions or special delivery requirements, please contact us through our Contact page .
For more information about how we prepare shipments, please see Packaging and Air Shipping Methods .
Last updated: August 19, 2026