FAQ - japanstones.shop

Answers about authentic Japanese natural stone, shipping, customs duties, payment, installation, and B2B orders.

Products

Question Answer
Are all of your products made from granite? No. We sell genuine natural stone products. Many items are made from Japanese granite, while some are made from andesite, marble, diorite, or other natural stone. The exact material and origin are stated on each product page where available. We do not sell concrete, resin, or ceramic imitations.
Will I receive the exact item shown? We ship the item specified in the product listing. Product photographs are provided for each listing. Colors, tones, and surface appearance may vary slightly depending on the natural stone, lighting, photography, and display settings.
Do colors or textures vary? Yes. Natural differences in mica, tone, grain, texture, and surface appearance are normal characteristics of natural stone and are not necessarily defects.
Can you provide origin documentation for preferential tariffs? For eligible B2B transactions, Japanstones.shop can provide origin documentation, including a certification of origin for CPTPP or other applicable trade agreements, subject to the applicable rules of origin, product eligibility, and required documentation.
Is granite suitable for outdoor use? Granite is generally highly durable and weather-resistant, making it well suited for outdoor use. Durability may vary depending on climate, installation, drainage, handling, and maintenance.
Do you provide a warranty? Warranty and remedies are subject to the product description, our Refund Policy, and any consumer rights or mandatory guarantees that apply under applicable law.

Shipping and Lead Time

Question Answer
Can I order from Japan? No. Japanstones.shop accepts orders from international customers only and does not ship within Japan.
What are the lead times? In-stock items are typically dispatched within 1–2 business days. Estimated delivery is usually 3–14 business days, depending on the destination, shipping service, and customs clearance. Large or heavy items shipped by sea freight may take approximately 3–6 months, depending on the region.
Can individuals buy large products? Large and heavy products are mainly intended for B2B customers, such as landscapers, construction companies, and professional installation providers, because special unloading equipment may be required.
Which carriers do you use? UPS, DHL, and FedEx are used for small and medium-sized shipments. Several sea freight forwarders may be used for large cargo.
How are large products packed? Pallet or crate packing may be used for large or heavy products. Where wooden pallets or crates are required for international shipping, compliant export packaging is used as applicable.

For further details, please see our Shipping Policy.

Duties and Taxes

Question Answer
Are duties and taxes included? No. Buyers are responsible for applicable customs duties, import taxes, customs clearance fees, brokerage fees, carrier handling fees, and other destination-country charges, unless expressly stated otherwise at checkout.
What about U.S. de minimis treatment? Effective August 29, 2025, U.S. duty-free de minimis treatment for shipments valued at USD 800 or less was suspended. Shipments may therefore be subject to applicable duties, taxes, and customs charges regardless of value, subject to current U.S. rules and exceptions.
Do you support EU GPSR requirements? Where applicable, we work with an EU Responsible Person to meet relevant GPSR requirements. Product availability may be restricted in certain regions.

For further information, please see our Tariff and Import Tax Guide.

Payment and Orders

Question Answer
Which payment methods do you accept? Visa, MasterCard, American Express, and PayPal are available where supported. For B2B transactions, Wise or another agreed payment method may be used.
What currency are prices shown in? Prices are generally displayed in USD. Automatic currency conversion may be available depending on the selected market.
What are the B2B payment terms? B2B payment terms may vary by order. Large or custom orders may generally require a deposit, with the remaining balance due before shipment, unless otherwise agreed in writing.

Installation and Handling

Question Answer
How should large stone products be installed? Please hire qualified contractors with suitable equipment, such as forklifts, cranes, or other lifting equipment.
How should granite be maintained? Granite generally requires limited maintenance, but its condition depends on the local climate, installation, drainage, cleaning, and ongoing care.

Each product listing provides the available material, origin, dimensions, photographs, and other product information.

For additional questions, please contact us through our Contact page.

Last updated: August 19, 2026 (JST)