FAQ

Answers about authentic Japanese granite, shipping, customs duties, payment, and installation.

This large-text FAQ is designed for easy reading on all devices.

Products

Question	Answer
Are your products genuine granite?	Yes. We never sell concrete, resin, or ceramic items. Every product is handcrafted from authentic Japanese granite by skilled stonemasons.
Will I receive the exact item shown?	Yes. Each piece is photographed individually, and you receive the exact item shown.
Do colors or textures vary?	Yes. Natural differences (mica, tone, grain) are normal and not defects.
Can you issue Certificates of Origin?	Yes, for B2B transactions. EPA/CPTPP certificates available.
Outdoor durability	Granite is extremely weather-resistant.
Warranty	No official warranty, but granite lasts for decades.

Question	Answer
Lead times	In-stock: Ships within 1–2 business days. Delivery in 3–14 days. Large/heavy: Sea freight, 3–6 months depending on region.
Can individuals buy large products?	Mainly for B2B landscapers due to weight and required equipment.
Which carriers do you use?	UPS, DHL, FedEx for small/medium; several sea freight forwarders for large cargo.
Pallet or crate packing	Yes. Fumigated wooden pallets/crates.

Question	Answer
Are duties included?	No. Buyers pay duties/taxes.
U.S. de minimis (USD 800)	Effective Aug 29, 2025, duty-free de minimis treatment is suspended. All stone products may incur duties and import taxes regardless of value.
EU GPSR compliance	We are registered with a GPSR agent. Some regions restricted.

Question	Answer
Payment methods	Visa, MasterCard, Amex, PayPal. For B2B: Wise.
Currency	Prices in USD. Auto-conversion available.
B2B terms	50% deposit + 50% before shipping. No chargebacks.

Question	Answer
How to install?	Hire contractors with forklifts or cranes.
Maintenance	Granite is nearly maintenance-free.

Note: Each product photo represents the exact item shipped unless otherwise noted.

Last updated: Dec 14, 2025 (JST)