Refund policy
We accept returns only if the item is defective, or if it is unopened and unused.
Customers are responsible for return shipping costs to our store in Japan.
You have 14 days after receiving your item to request a return.
To start a return, please contact us via our Contact page.
Eligibility for Returns
- Item must be unused and in the same condition as received
- Must include original tags and packaging
- Receipt or proof of purchase is required
Once your return is approved, we’ll provide a shipping label and return instructions.
Returns without prior approval will not be accepted.
Damages and Issues
Please inspect your item upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.
Returns Due to Customs Refusal
If an item is returned due to the recipient's refusal to pay customs duties or import taxes, we will deduct both round-trip shipping costs and any applicable customs fees from the refund amount.
We do not offer full refunds in such cases.
Non-Returnable Items
- Custom-made or personalized products
- Items not in original condition or packaging
If you are unsure whether your item is returnable, please ask us via our Contact page.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, you will be refunded to your original payment method within 10 business days.
Refund timing depends on your bank or credit card provider.
If more than 15 business days have passed since approval and you haven't received your refund, please contact us via our Contact page.