Our Shopify store delivers the heritage and craftsmanship of Japanese stone artisans to gardens across the globe, with secure international shipping and reliable customer support.

Stone products available for purchase in the cart will be shipped by air freight. Larger stone products that are not available in the cart will be shipped via pallet transport, exclusively for B2B customers.

Refund policy

Return & Refund Policy

Section	Details
Return Summary	Return window: 14 days from the date you receive your item Return shipping: Paid by the customer Return handling fee: None (except for returns caused by refusal to pay customs duties or import taxes) Non-returnable items: Custom-made or personalized products, used items, items damaged after delivery, or items not in original condition and packaging
Return & Refund Policy	We accept returns only if the item is defective, or if it is unopened and unused. Customers are responsible for return shipping costs to our store in Japan. You have 14 days after receiving your item to request a return. To start a return, please contact us via our Contact page.
Eligibility for Returns	The item must be unused and in the same condition as received The item must include original tags, accessories, and packaging A receipt or proof of purchase is required Once your return is approved, we will provide a shipping label and return instructions. Returns without prior approval will not be accepted.
Damages & Issues	Please inspect your item upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.
Returns Due to Customs Refusal	If an item is returned because the recipient refuses to pay customs duties or import taxes, we will deduct both round-trip shipping costs and any applicable customs or import fees from the refund amount. We do not offer full refunds in such cases.
Non-Returnable Items	Custom-made or personalized products Used items Items that have been damaged after delivery (not shipping-related damage) Items not in their original condition, or missing original packaging or accessories If you are unsure whether your item is returnable, please ask us via our Contact page.
Refunds	Once we receive and inspect your returned item, we will notify you of the approval status. If approved, you will be refunded to your original payment method within 10 business days. Refund processing times vary depending on your bank or credit card provider. If more than 15 business days have passed since approval and you still have not received your refund, please contact us via our Contact page.